Terms and Conditions

1. Acceptance of Terms

By using the Syncera Solutions website or any of our services, you agree to these Terms and Conditions. If you don't agree with any part of them, please don't use our site or services.

These terms apply to everyone who visits our site or works with us. We may update them from time to time, and continuing to use our services after any changes means you accept the updated terms.

2. What We Do

Syncera Solutions offers IT consulting, software development, digital transformation, and related technology services. The specific details of each project — scope, deliverables, timelines, and pricing — will be laid out in a separate service agreement or statement of work (SOW) that both parties sign.

Nothing in these Terms forces either side to start a project unless a separate written agreement is in place.

3. Intellectual Property

Who Owns What

Once you've paid in full for a project, all rights to the custom work we create for you — including code, designs, documentation, and related materials — are yours.

Our Existing Tools

Any tools, libraries, or frameworks we already owned before your project stay ours. We do give you a license to use them as part of what we deliver, so you're all set on that front.

Website Content

Everything on our website — text, images, logos, icons, software — belongs to Syncera Solutions or our licensors. Please don't reproduce or distribute it without permission.

4. Your Responsibilities

When you work with us, you agree to:

• Share accurate and timely information we need for the project
• Review and approve deliverables within the agreed timelines
• Give us the access we need to your systems and accounts
• Follow all applicable laws when using our services
• Not share anything that infringes on someone else's rights or is illegal

5. Payment

Project fees are outlined in your SOW or invoice. Unless we've agreed otherwise in writing, payments are due within 30 days of the invoice date. Late payments may incur a charge of 1.5% per month (or the maximum allowed by law).

Fees don't include taxes — those are your responsibility. We reserve the right to pause work or hold off on delivering if payments aren't made as agreed.

6. Confidentiality

Both sides agree to keep any sensitive or proprietary information shared during a project confidential. This obligation continues even after the project ends, for a period of three years from the date the information was shared.

This doesn't apply to information that's already public, was developed independently, or was obtained from a third party without restrictions.

7. Limitation of Liability

To the extent permitted by law, Syncera Solutions won't be liable for any indirect or incidental damages — including lost profits, lost data, or missed business opportunities — resulting from your use of our services.

In any case, our total liability for a claim under these Terms is capped at the total fees you paid us for the specific service in the six months before the claim.

8. Warranties

We promise to deliver our services professionally and in line with industry standards. If something doesn't meet the agreed specifications, we'll either fix it or refund what you paid for that deliverable.

Beyond what's stated here, our services and deliverables are provided “as is” — without any additional warranties, whether express or implied.

9. Termination

Either side can end a project as outlined in your SOW. If there's no specific termination clause:

• Either party can terminate with 30 days’ written notice
• Either party can terminate immediately if the other side breaches these Terms and doesn't fix it within 15 days of being notified
• Upon termination, you pay for all work completed up to that point

10. Indemnification

You agree to hold Syncera Solutions, our team, and affiliates harmless from any claims or damages resulting from:

• Your use of our services in violation of these Terms
• Infringement of someone else's intellectual property by content you provide
• Any breach of applicable laws by you or your team

11. Governing Law & Disputes

These Terms are governed by the laws of India. If a dispute arises, we'll first try to resolve it through good-faith negotiations. If that doesn't work, the dispute will go to binding arbitration in Ahmedabad, Gujarat, under the Arbitration and Conciliation Act, 1996.

12. Third-Party Services

Our website and services may link to or integrate with third-party platforms and tools. We're not responsible for their availability, reliability, or security — your use of those services is governed by their own terms.

13. Changes to These Terms

We may update these Terms from time to time. Changes take effect as soon as they're posted on our website. We recommend checking back occasionally, and continuing to use our services after updates means you accept the revised terms.

14. Get in Touch

Have questions about these Terms? We're here to help: